Hampton Roads Educators Credit Union E-Branch Privacy Statement
- General Privacy Statement
As your credit union, we are aware that you have shown significant faith by entrusting us with your most personal information, your finances. We have spent much time building our relationship with you, and as that relationship evolves into the next millennium, rest assured that no matter the technology used for member interaction, our respect for your privacy will not diminish.
- Site Access
Any person using the Internet is given access to Hampton Roads Educators Credit Union site (the "Site"), which provides a general overview to enable the individual user to learn about our many member benefits. However, access to the members-only areas and individual account areas require passwords.
Although our communication lines remain open and transparent to our members allowing them to have access to their accounts, unauthorized access is next to impossible. With our secure socket layer security technology, using a minimum of 40-bit and up to 128-bit encryption, and firewall protection, you will be able to make secure transactions without fear that an unauthorized party will gain access to your accounts. We do not permit the installation of password "cookies", just in case your computer is lost or stolen. You will be required to enter your password every time you log on to the Internet Branching System. Should an unauthorized user attempt to access your account, only attempts at determining your password are allowed before the user, who occasionally may be you, is locked out of the system. Should this occur, please call our Customer Service Office at . You will be asked to provide account-specific information; once that information is verified, you will regain access to you account.
- Site Content
Any information regarding your accounts is accurate as of the date and time noted on the account summary screen. Financial Information is provided for informational purposes only, as a courtesy to our members and visitors. Should you decide to take direct action based on general financial content provided on this Site, please be aware that you do so at your own risk. Every Site user has a different financial situation, and what applies ideally to one customer may have adverse consequences for another.
- Set E-mail Preferences
In order to notify our Registered Users of extra benefits provided as online financial customers, we will send occasional email informing you of these special offers. Should you wish to be removed from this list, simply send us an email indicating that you do not wish to receive e-mail.
- Site Navigation Statistics/Information Use
As your credit union, our goal continues to be one of exceptional member satisfaction. Therefore, we track general information on website use and site traffic in order that we may improve site navigation and information to make your Internet branching experience as efficient and fulfilling as possible. We also compile general statistical information on members based on our records, which is used for internal credit union purpose only.
- Meeting Your Needs
As technology evolves, we will continue to look for better ways to gather and use information in order to offer financial products and services which best meet your financial needs, and to protect and safeguard information about you and your accounts. We encourage you to review this Internet Privacy Statement periodically for updates.